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Fixcelo

Rescue · repair · further development

Our process

From the first description to report delivery and optional repairs. We agree scope, pricing and secure file transfer before work starts.

From first contact to a clear decision

What happens to your workbook

Each step makes clear what we need from you and what we deliver. Start by describing the problem; we arrange the file transfer together.

  1. Reply within 1 business day

    Describe the problem

    From you
    Tell us what the workbook does, who uses it and what needs attention. No attachment.
    From us
    We reply with a signed confidentiality declaration and agree on the next step.

    Step outcomeAn agreed next step

  2. Before you order

    Agree on scope and transfer

    From you
    Provide context during the introductory call. Transfer the file through the agreed secure channel.
    From us
    We confirm scope and price. The fixed price covers one xlsx/xlsm with up to 15 sheets, 10 MB and 1,000 lines of VBA.

    Step outcomeScope, price and secure transfer

  3. Report within 5 business days¹

    We review the workbook

    From you
    We have your workbook and introductory answers. We clarify any remaining questions with you.
    From us
    We map sheets and formulas, assess findings and prepare a remediation plan with time and cost estimates.

    Step outcomeA 10–16-page PDF report

  4. 30-minute call within 14 days of delivery

    Review the findings together

    From you
    Decide which further work makes sense for your business.
    From us
    We explain the findings and recommendations. You can commission us to carry out repairs or use your own maintainer.

    Step outcomeFindings and a plan for further work

  5. Within the agreed scope

    Carry out agreed repairs

    From you
    You confirm priorities, budget and examples for validation.
    From us
    We fix selected issues, validate the changes and hand over the updated file with operating instructions.

    Step outcomeRepaired file and validation record

  6. According to your business needs

    Plan further development

    From you
    You decide whether to retain the spreadsheet or move to an application.
    From us
    We prepare requirements, data rules and acceptance criteria; development is available by agreement.

    Step outcomeDevelopment specification or agreed application

¹ The period starts once we have received the workbook, sent the confidentiality declaration and received your introductory answers.

Report timing

We deliver the report within 5 business days of receiving the file, sending our confidentiality statement and obtaining answers from the introductory call. A 30-minute review call is included and arranged within 14 days of delivery.

Follow-up work

Follow-up work is billed at 99 EUR/hour excl. VAT, with a minimum engagement of 999 EUR excl. VAT. If ordered within 60 days of report delivery, the full diagnostic fee is credited.

Follow-up repairs and applications

Repair scope, testing and acceptance are agreed before work begins. Application requirements or development orders specify functions, deliverables, acceptance criteria, dates and price. Diagnostics alone do not include repairs or application development.

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